Our Services

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Our Services

Our Exceptional Services

We fully understand that we are frequently dealing with sensitive issues while recovering the delinquent accounts. We always take a thoughtful, friendly and courteous approach. Our aim is to recover the debt owed to you while at the same time we will ensure better business relationship by safeguarding the interests of our clients.

Why We Are Most Professional

The principle behind this is that our client's have outsourced their accounts receivables operations to us in order to increase their internal efficiencies, giving management more scope to focus on servicing their client's needs.

Therefore, our focus is not being a debt recovery firm, but our objective is to become your collection partner by providing you with a stress free way of collecting your outstanding account receivables allowing the clients focus on core business activities.

ONGOING CLIENT ACTIVITIES

OFF Role Employee Management – We are into offrole manpower supply to our client firm. From on boarding to employee exit, These employees will be on Capitevo roles and we are Managing their pay rolls .we ensure the full responsibility of the manpower from client side.

Outbond Calling

Since from 2years we are providing telecalling support of delinquent accounts of our client by safeguarding the reputation and confidential data’s.

Collection & Recovery

We are extending our support in fileld collection with trained manpower. We are managing Soft and NPA Accounts

ODC & LSA

A separate team is working for Loan settlement and Loss on sale recovery as per the process and policies defined by the client.

Our process

While many other firms move rapidly towards the courts and legal recourse, we take careful and measured approach that gets results swiftly and in more cost-effective manner. We lay special attention to case study, evaluation and assessment, establishing communication with them and then planning a recovery with a case-based strategy. We are not tied down to a particular method of collection.

Rendezvous

Initial contact with the client
Agreement on commercial terms
Delegation — Power of Attorney
Concurrence to work together
Acceptance of cases
Readiness to outsource Debt Recovery
Inter-action vis-a-vis concept and offerings
Recognize the probable debt needing attention
Evaluation of Debts

Closure

Settlements
Acceptance of receivables
Processing N O C
Billing & Receipt of fees a Closure

While evaluating the process we consider the following points

Ours is a pre-legal professional collection service.
All claims and / or demand for dues are unique.
We will review and report proceedings and updates to you at each stage about progress of the claims.
During the process of collection debtor may pay or otherwise satisfy debt.
Clients would notify us immediately on receipt of payments against claims.
When we receive payment, the same would be forwarded to client immediately.
We adhere to the highest standards of ethics and will comply with all state and Central government laws.
Due to uniqueness of handling each claim, time frames are thoughtfully and purposely omitted.

In normal situations our team takes over the debtors list from an agreed point and do their utmost to collect these funds within the shortest possible timeframe. In doing so a number of tools are used by our staff such as:

Monthly statements in electronic and paper form sent to debtors, & resending pending invoices too where necessary as overdue

Computer programmes to keep track and trail of correspondence with customers

Fixed line and mobile telephone calls and recording

Email reminders

Request for meetings with debtors

Physically presenting ourselves at the debtors addresses

Written letters potentially advising debtors that they will be reported to credit monitoring institutions if they dishonour their commitments and credit lines

Preliminary and final legal letters